information for patients

For Emergencies

+1 416 496 2742

We have a range of insurance products and health and protection services and can work with multiple partners to find the perfect solution for clients.


The gated hospital complex contains a car park for patients and staff, a borehole providing clean water throughout the building, two standby generators, and airconditioned sections for all the major departments of the hospital, including the laboratory, pharmacy, consulting rooms, surgical theatres, labor rooms, staff offices, nursing stations, kitchen, laundry, and 250 private patient rooms.

Paying for Your Care

While Kelina Hospital is a private institution, our goal is not to amass wealth but to help restore and maintain the health of anyone who walks through our doors. Therefore, Kelina’s principle is to provide the best possible care and then charge a reasonable and commensurate fee that is sufficient to recover our costs and maintain the hospital’s operations at top-notch level. Payments may be made in the form of cash for small amounts or by bank transfer. We generally prefer bank transfer. Please contact the cashier for additional information. To assist those who may be unable to pay the full costs for their care

Patient Rooms

Patient admission rooms are fully contained suites composed of a spacious bedroom, bathroom, patient care equipment, TV, internet access, and one or two beds. Currently, only one patient is housed per suite. When necessary (in the case of younger patients) or at the request of the patient, the second bed in the room may be used by an adult relation of the patient. Many patients choose to take advantage of this provision so that the adult family member or friend can help to provide emotional and social support while the patient is receiving treatment. Patients may also request to have a room upstairs or downstairs, and the staff would usually consider such preferences as long as the requested room type is available.

Visiting a Patient

Family members and friends may visit with a patient on admission during published visiting hours. Each patient may have one person stay with the patient as a companion throughout the time of admission. As much as possible, we will provide a comfortable bed for the companion in the patient’s private room. Visiting a friend or relative during admission is a privilege that must not be allowed to interfere with the delivery of medical and nursing care to the patient. Therefore, visitors or other guests are urged to comply with the instructions of the doctors and nurses, to respect the needs and privacy of other patients, and to generally refrain from rowdiness or other disturbances. Our goal is the quick and safe recovery of each and every patient.